101 Tips For Making Money On Ebay
64. Communication with Buyer
64. Communication with Buyer
It is your responsibility to contact the buyer at the end of the auction congratulating them on winning the item(s). Issue an e-mail requesting their shipping address. Once they provide that information to you, let them know when the shipment will go out, which should coordinate within the timeframe provided in your auction description. If you know the shipping charges, advise them in this same e-mail. Once payment has been made, send another e-mail to the buyer confirming that you received their payment and that the item(s) will be shipped on X day via (US priority mail, UPS, Fed-Ex, etc.). Once you have a tracking number, send that to the buyer as well. This will allow them to follow the tracking themselves.
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65. Package & Shipping Tips
eBay is in the process of creating a Package and Shipping Tips page that will help you with the entire shipping process. This should be up soon and will be yet another valuable tool for sellers and buyers alike so keep your eyes open for this.
66. When to List
The time of day you list your auction is important. The start time will be the same as the end time, which is why it is so important. If you want your auction to end at 10:00 p.m. on a Sunday night, you need to have the auction start at 10:00 p.m. For this reason, be sure to set the start time accordingly.
67. Do your Homework
In addition to researching what other people are selling similar items for, you need to conduct your own research outside of eBay as well to determine the going rate for your item(s). As an example, if you are selling artwork, jewelry, or collectibles, you need to state in your description the going price. Although you may or may not get that price from the buyer, it shows buyers that you have done your homework and will stand a little more firm in your price. It also tells buyers that they are getting quality for a good price.
68. Seller Assistant Pro
When and if you get stuck in the process, use eBay's Seller Assistant Pro, which is yet another valuable tool offered to help you find all the answers to your questions.
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